Customer Service Representative - Entry Level
Amplified Connections is a leading event marketing and community outreach firm that specializes in creating dynamic, high-impact events designed to enhance brand awareness and foster community engagement. We are currently seeking a Customer Service Representative to join our passionate team. This exciting entry-level role provides an opportunity to work directly with clients, assist in event execution, and support our marketing initiatives. If you have a love for customer service and an interest in the event marketing and fundraising industry, this is the perfect career opportunity for you.
Position Overview:
As a Customer Service Representative at Amplified Connections, you will be an integral part of delivering seamless event experiences that engage audiences and drive successful campaigns. You will work closely with our clients and assist in event logistics, ensuring every event runs smoothly from start to finish. This position offers hands-on experience in both event marketing and customer service, making it an excellent starting point for anyone looking to grow in these fields.
Key Responsibilities:
Customer Interaction: Provide exceptional customer service by addressing inquiries, solving issues, and ensuring clients' needs are met in a professional and friendly manner.
Event Coordination Support: Assist with the smooth coordination and execution of events, ensuring high levels of client satisfaction at all stages of the event.
Service Information: Educate clients about our event marketing services, guiding them through the various offerings to improve their overall experience.
Issue Resolution: Resolve any customer concerns efficiently and professionally, ensuring timely solutions that uphold customer satisfaction.
Client Record Management: Maintain accurate and up-to-date records of client interactions, ensuring all details are organized and accessible.
Event Registration Assistance: Help clients with event registration and assist with any event-related tasks to ensure smooth operations.
Team Collaboration: Work alongside your team to deliver exceptional service and contribute to the success of our events and campaigns.
Feedback Collection: Gather feedback from clients to help improve services and drive continuous improvement within the team.
Qualifications:
Excellent verbal and written communication skills, with the ability to effectively engage both clients and team members.
A customer-focused mindset with a strong passion for providing top-tier service.
Ability to multitask and thrive in a fast-paced, event-driven environment with attention to detail.
Previous customer service experience is a plus but not required.
A genuine interest in the event marketing and fundraising industries is highly encouraged.
Why Join Amplified Connections?
Career Growth: Gain valuable hands-on experience in event marketing, fundraising, and customer service, with opportunities for career advancement.
Competitive Compensation: Receive a competitive salary, plus performance-based bonuses and incentives.
Dynamic Work Environment: Work in a collaborative, fast-paced, and creative environment that values innovation and teamwork.
Community Impact: Be part of exciting community-driven projects that make a meaningful impact.
Professional Development: Access continuous training and development opportunities in both event marketing and customer service to help you grow in your career.
Benefits:
Competitive pay with opportunities for bonuses and incentives based on performance.
Experience in the event marketing and customer service industries, with ample opportunity for career advancement.
A supportive, team-oriented work culture that promotes collaboration and growth.
The chance to contribute to events that make a positive difference in local communities.